Dry Van & Reefer Terms & Conditions

General terms

Welcome to FROST DISPATCH. By using our dispatch services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging our services.

1. Services Provided

1. 1.1We specialize in dispatching Dry Van and Reefer truck loads, negotiating rates, and providing logistics solutions to carriers.
2. 1.2Our team is committed to sourcing and booking loads that align with your operational needs.

2. Commission and Payment Terms

1. 2.1Carriers choose one of two payment plans: a 5% commission charged on each load booked through our dispatch services (recommended for single-truck owners), or a flat $500 charged weekly, regardless of total weekly gross (recommended for multi-truck owners).
2. 2.2Invoices for all loads from the previous week will be sent every Monday.
3. 2.3Payments for invoices must be made by the end of the same week (Sunday).
4. 2.4Failure to settle invoices on time may result in suspension of services.

3. Additional Charges and Reimbursements

1. 3.1In cases of layovers, detention, or other expenses incurred at the request of customers, our commission remains based on the original booked load rate only.
2. 3.2Any additional reimbursements from brokers for these situations (detention, TONU, layover) are not subject to additional commission charges: 100% goes to the driver.

4. Carrier Responsibilities

1. 4.1Carriers must maintain all certifications, insurance, and compliance required by law.
2. 4.2Timely updates regarding load status, delivery, and any issues encountered must be provided.

5. Confidentiality

1. 5.1All information regarding load rates, brokers, and customers is considered confidential.
2. 5.2Both parties agree not to disclose such information to any third party without prior consent.

6. Termination of Services

1. 6.1Either party may terminate the business relationship by providing written notice at least 7 days in advance.
2. 6.2Any outstanding payments must be cleared within 7 days of termination.

7. Limitation of Liability

1. 7.1FROST DISPATCH is not responsible for delays, damages, or operational issues encountered by carriers.
2. 7.2Our role is limited to providing dispatch services and does not extend to the management of day-to-day carrier operations.

8. Governing Law

1. 8.1These terms and conditions are governed by the laws of the State of Texas.

9. Changes to Terms and Conditions

1. 9.1We reserve the right to update or modify these terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

Required Documentation for Onboarding

Please sign the carrier agreement and send it back to us along with the following documents.

1. W-9 Form

   A completed IRS W-9 Form to verify your tax identification number and certification for tax reporting purposes.

   1.1

2. Certificate of Insurance (COI)

   Proof of active commercial insurance coverage, including:

   • General liability
   • Auto liability
   • Cargo insurance
   • Workers’ compensation (if applicable)
   1.2

3. Notice of Assignment (NOA)If applicable

   Required if you work with a factoring company.

   1.3

4. MC Authority Certificate

   A copy of your Motor Carrier (MC) Authority certificate issued by the FMCSA. This verifies that you are legally authorized to operate and transport goods.

   1.4

5. Photo of the Truck’s Cab Card

   A clear, recent photo of the truck’s cab card, which serves as proof of registration and operating authority.

   1.5